This policy was last updated on January 11, 2011.
1. What personal information we obtain
2. How we use personal information
3. How we share personal information
5. How you can change your preferences
6. Is my information secure
7. Miscellaneous Information (such as changes to this policy, children’s privacy)
We obtain Personal Information from you -- such as your name, address, account number, shopping history, e-mail address and telephone number-- when you give us that information when shopping or using our services. For example, we may obtain Personal Information about you when you (i) register to use our website; (ii) place an order with us; (iii) participate in our gift registry programs; (iv) participate in advertising promotions or sweepstakes; or (v) subscribe to joyfay.com E-mail Updates (our e-mail newsletter). We also may collect Personal Information when you correspond or speak with us. We may also collect Personal Information about you from third parties, such as demographic or marketing firms, to improve our marketing efforts.
Our primary goal in collecting personal information — including your first name, last name, purchase history, phone number(s), valid e-mail and residential address and credit card data — is to provide you with a smooth, efficient, customized shopping experience and to let you know about offers that may be of interest to you.
To provide you with quality service, we may disclose the Personal Information we collect with service providers that perform marketing, promotional and other services for us. Service providers who perform services on our behalf are contractually bound to use your Personal Information only to help us to provide you with products and services from joyfay.com. We may share information about aggregate shopping histories and demographics with consultants and others for purposes such as analyzing retail trends and marketing. That information does not identify you or any other individual. We may also disclose your Personal Information when we believe that it is required by law or necessary to operate our business (e.g., to our attorneys, auditors, or accountants), to protect your rights, to protect our rights, or to protect the rights of others. We may also disclose your Personal Information as part of our customer or contacts list if another company acquires joyfay.com or a portion of our business. Except as described, we do not share or knowingly make any Personal Information available to any third parties.
A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At joyfay.com, we use only use session cookies which exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at joyfay.com. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.
Cookies can be used by a Web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At joyfay.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and e-mail address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
If you would like to opt out of receiving any cookies from joyfay.com, please use the help function in your Web browser to restrict joyfay.com cookies. Lastly, if your existing cookie expires or you clear your cookies for any reason, you will need to follow the above steps again to opt out of any new cookies.
If you are a registered user of joyfay.com, you can update your information in My Account.
If you have questions about your order, you may check your order status online in My Order.
To do that:
1. Click “My Account” at the top of the web page;
2. Enter ID, Password, and click “Submit”;
3. Click “Update Personal Information”; and
4. Edit your personal information and click “Update Personal Information”. Your new preferences will be effective after we have processed your request.
Please allow up to 10 days for us to process your request. If you “opt out” of receiving promotional emails from us, the only e-mails you will receive will be (i) about transactions that you initiate (such as to confirm orders you submit on our Web Site, inform you about your order status, respond to your customer service inquiries and answer any other questions you send us); (ii) about matters affecting your personal information; and (iii) in connection with certain services or promotions for which you have registered, such as our gift registry program.
joyfay.com has put in place various physical, electronic and managerial procedures to try to safeguard and secure the information we collect online. For example, private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. Encryption is a process by which a message or information is scrambled while it is in transit to macys.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.
Please note however that while we implement many security measures on this site, 100% security cannot be guaranteed.
If you have any questions about this policy, please contact our Customer Service Department; contact us by postal mail at Joyfay Delicate Credit and Customer Services, ATTN: 11470 Euclid Ave. Ste 401, Cleveland, OH 44106; or call our Hotline at +001 (510) 9843568.