Privacy Policy

This policy was last updated on January 11, 2011.

This Web site is operated by joyfay.com, and this privacy policy applies to this Web site only. 

At joyfay.com, we respect our customers and understand that you are concerned about privacy. We post this privacy policy to address the following topics:


1. What personal information we obtain
2. How we use personal information
3. How we share personal information
4. How we use cookies
5. How you can change your preferences
6. Is my information secure
7. Miscellaneous Information (such as changes to this policy, children’s privacy)

 
1. What personal information we obtain       ^Top

We obtain Personal Information from you -- such as your name, address, account number, shopping history, e-mail address and telephone number-- when you give us that information when shopping or using our services. For example, we may obtain Personal Information about you when you (i) register to use our website; (ii) place an order with us; (iii) participate in our gift registry programs; (iv) participate in advertising promotions or sweepstakes; or (v) subscribe to joyfay.com E-mail Updates (our e-mail newsletter). We also may collect Personal Information when you correspond or speak with us. We may also collect Personal Information about you from third parties, such as demographic or marketing firms, to improve our marketing efforts.

Our primary goal in collecting personal information — including your first name, last name, purchase history, phone number(s), valid e-mail and residential address and credit card data — is to provide you with a smooth, efficient, customized shopping experience and to let you know about offers that may be of interest to you. 


2. How we use personal information            ^Top

We may use your information in a number of ways to conduct our business and to provide you with high quality products and services, including the following: (I) we may combine the information you provide us online, in our stores and through our catalogs. We use that information to improve your overall shopping experience. (II) To improve the content on our Web site; for example, we may use cookies to find out which parts of our site or our products are visited most often. (III) To enhance your online shopping experience; for example, we may use it to recognize you and welcome you to the site. (IV) For marketing and promotional purposes; for example, we send out e-mail and direct mail to our online and store customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., free gift wrap or shipping) on our site or in our stores.

 

3. How we share personal information            ^Top

To provide you with quality service, we may disclose the Personal Information we collect with service providers that perform marketing, promotional and other services for us. Service providers who perform services on our behalf are contractually bound to use your Personal Information only to help us to provide you with products and services from joyfay.com. We may share information about aggregate shopping histories and demographics with consultants and others for purposes such as analyzing retail trends and marketing. That information does not identify you or any other individual. We may also disclose your Personal Information when we believe that it is required by law or necessary to operate our business (e.g., to our attorneys, auditors, or accountants), to protect your rights, to protect our rights, or to protect the rights of others. We may also disclose your Personal Information as part of our customer or contacts list if another company acquires joyfay.com or a portion of our business. Except as described, we do not share or knowingly make any Personal Information available to any third parties.


 4. How we use cookies            ^Top

A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At joyfay.com, we use only use session cookies which exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at joyfay.com. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.

Cookies can be used by a Web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At joyfay.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and e-mail address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
If you would like to opt out of receiving any cookies from joyfay.com, please use the help function in your Web browser to restrict joyfay.com cookies. Lastly, if your existing cookie expires or you clear your cookies for any reason, you will need to follow the above steps again to opt out of any new cookies. 


5. How you can change your preferences            ^Top

If you are a registered user of joyfay.com, you can update your information in My Account.

If you have questions about your order, you may check your order status online in My Order.

To do that:

1.Click “My Account” at the top of the web page;

2.Enter ID, Password, and click “Submit”;

3.Click “Update Personal Information”; and

4.Edit your personal information and click “Update Personal Information”. Your new preferences will be effective after we have processed your request.

Please allow up to 10 days for us to process your request. If you “opt out” of receiving promotional emails from us, the only e-mails you will receive will be (i) about transactions that you initiate (such as to confirm orders you submit on our Web Site, inform you about your order status, respond to your customer service inquiries and answer any other questions you send us); (ii) about matters affecting your personal information; and (iii) in connection with certain services or promotions for which you have registered, such as our gift registry program.  


6. Is my information secure            ^Top

joyfay.com has put in place various physical, electronic and managerial procedures to try to safeguard and secure the information we collect online. For example, private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. Encryption is a process by which a message or information is scrambled while it is in transit to macys.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

Please note however that while we implement many security measures on this site, 100% security cannot be guaranteed. 


7. Miscellaneous information (such as changes to this policy, children's privacy)           ^Top

Changes to this Internet Privacy Policy: We reserve the right to change this Internet Privacy Policy, and to apply any changes to previously collected personal information. You can tell if there have been revisions by checking the “effective” date of the policy. We urge you to periodically check this Privacy Policy for any changes. All changes will be effective upon posting or as otherwise stated in the revision. If you cannot accept the terms of the Internet Privacy Policy, as posted, please do not use this Web Site or change your personal preferences to your satisfaction.

The Children's Online Privacy Protection Act took effect on April 21, 2000 request not collecting personal information from any person under 13 years of age through this Web Site without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to us through this Web Site for any purpose without prior verifiable parental consent, we will delete his or her information from our files. If this policy changes, joyfay.com will revise this portion of its privacy policy and will comply with the requirements of the Children's Online Privacy Protection Act, which include providing notice and choice to each child's parent or guardian before collecting personal information.


Questions?

If you have any questions about this policy, please contact our Customer Service Department; contact us by postal mail at Joyfay Delicate Credit and Customer Services, ATTN: 11470 Euclid Ave. Ste 401, Cleveland, OH 44106; or call our Hotline at +001 (510) 9843568.